Crypto and blockchain transactions are commonly irreversible. Read this policy carefully before submitting any payment.
1. General Rule
Except where required by law or where EXVENTA determines in its sole reasonable discretion that a refund is appropriate, payments are final once received and credited. This is especially important for blockchain transactions, which usually cannot be reversed after confirmation.
2. Situations That May Be Considered
- Duplicate payment caused by a system error.
- Payment accepted after a platform-side checkout defect.
- Payment credited incorrectly due to an internal accounting error.
- Cases where EXVENTA chooses to offer a commercial remedy.
3. Situations Typically Not Eligible
- Sending funds on the wrong blockchain network.
- Sending the wrong asset or using an unsupported wallet flow.
- User misunderstanding of risk, performance, or market conditions.
- Losses, opportunity cost, or dissatisfaction with strategy results.
- Delays caused by blockchain congestion, exchange issues, or third-party reviews.
4. Review Process
Refund requests must be submitted to support@exventa.io with the account email, transaction details, transaction hash where applicable, amount, date, and reason for the request. EXVENTA may request additional evidence before making a decision.
5. Processing Time
If EXVENTA approves a refund, the timing, method, and asset used for the refund may depend on operational, legal, accounting, and compliance considerations.